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Take a look at our refund policy and discover when you're eligible for a refund.

When can I get a refund?

We want you to love your purchase from NineTwoFive, but if for any reason you are dissatisfied, we will gladly issue a refund, exchange, or a NineTwoFive gift card for items returned within 30 days of delivery. Please note, our refund policy is exten

What is not refundable?

At NineTwoFive, we want you to love your purchase. But please note that we do not offer refunds on previously exchanged items, final-sale items, damaged items, engraved items or express shipping costs. However, to still provide you with the best poss

Can I get my return shipping refunded?

At NineTwoFive, we believe in making the exchange process as easy as possible. While we currently do not provide free returns, we do offer you free shipping on all exchange items to ensure that you get the perfect piece of jewellery. Please note that

I received a damaged item can I get a refund?

If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage so that we can assess the extent of the damage. We are not able to provide a refund, instead, we'll look for a suitable solution, such as a f

Can I get a refund for a personalized/engraved item/order?

Personalized or engraved items are made to order and, therefore, and can not be refunded or exchanged for another size. We encourage you to take a good look at our size charts before you engrave or personalize any item. If you're unsure, we recommend

Can I get a refund when not receiving my order on time?

We apologize if your order is delayed and understand the inconvenience this may cause. However, please note that shipping times are estimated and not guaranteed. We cannot offer refunds for delayed orders as shipping delays can occur due to circumsta