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NINETWOFIVE

All your questions related to our jewellery, service, warranty etc. answered. Still need help? We're always here for you.

NineTwoFive Help Center

How do I start an exchange

Can I exchange for another size?

Can I exchange for another item?

Can I exchange for a gift card?

I received a damaged item can I exchange it?

Can I exchange a personalized/engraved item?

Exchanges

How do I start a return?

How long is my return going to take?

Are return costs refundable?

Can I return a personalized/engraved item?

What are the rules for returns?

My return was rejected what now?

I received a damaged item can I return it?

Returns

When can I get a refund?

What is not refundable?

Can I get my return shipping refunded?

I received a damaged item can I get a refund?

Can I get a refund for a personalized/engraved item/order?

Can I get a refund when not receiving my order on time?

Refunds

What is the lifetime warranty?

Is your jewellery of solid sterling silver?

What if my jewellery breaks?

What is included in the lifetime warranty?

What is not included in the lifetime warranty?

What about the shipping costs when using lifetime warranty?

Warranty & Guarantees

What are your shipping times?

Can I change the address after placing the order?

Do you offer free shipping?

Do you ship worldwide?

Do you provide fast express shipping?

How do I track my order?

How can I cancel or change my order?

What if I missed the delivery?

What if I am charged for import duties?

Will multiple items/orders arrive together?

Tracking says delivered, but I have not received it?

Why is my tracking not updating?

Shipping & Delivery

Is it made with real silver?

Can my jewellery get wet?

How and when to clean my jewellery?

Can I use toothpaste to clean my sterling silver jewellery?

Can I work out with it?

How to store my silver jewellery?

Is sterling silver jewellery hypoallergenic?

How can I remove scratches from my sterling silver jewellery?

Quality & Care

Bought the wrong size and want to exchange your item for another size?

Love your purchase from ninetwofive or return it within 30 days for a refund. Item must be in original condition. Contact us with any questions

Take a look at our refund policy and discover when you're eligible for a refund.

Your order is backed by a warranty. Discover everything NineTwoFive guarantees.

Everything you need to know about the delivery of your order.

Everything about our products and how to take care of them.