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Love your purchase from ninetwofive or return it within 30 days for a refund. Item must be in original condition. Contact us with any questions

How do I start a return?

First, check if you meet our return policy requirements before you start a return. Below is a sum-up of our return policy requirements. We cannot accept returns that do not meet the criteria above. Each return will be thoroughly inspected by our retu

How long is my return going to take?

Our return department will review your return within 5 business days after receiving your return. You'll be notified via email if your return has been accepted or rejected. If you applied for an exchange we'll ship you the new desired size or item wi

Are return costs refundable?

At NineTwoFive, we believe in making the exchange process as easy as possible. While we currently do not provide free returns, we do offer you free shipping on all exchange items to ensure that you get the perfect piece of jewellery. Please note that

Can I return a personalized/engraved item?

Items that are personalized or engraved can never be returned for a refund nor exchanged for a gift card or another size. We encourage you to take a good look at our size charts before you engrave or personalize any item. If you're unsure, we recomme

What are the rules for returns?

Returns are subject to the following rules:. We cannot accept returns that do not meet the above criteria. Each return will be thoroughly inspected by our return department before it is accepted for a refund or exchange. If returned items are unsella

My return was rejected what now?

Your return will be rejected if you send back an item to us that does not meet our 30-day return policy or that is not in a resellable condition. In case we receive your item damaged, we can send it back to you via postage for a fee of €9. To still p

I received a damaged item can I return it?

If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will assess the extent of the damage and provide a suitable solution, such as a free replacement or a gift card as compensation. Please n