Can I return a personalized/engraved item?Updated a year ago

Items that are personalized or engraved can never be returned for a refund nor exchanged for a gift card or another size.

We encourage you to take a good look at our size charts before you engrave or personalize any item.

If you're unsure, we recommend choosing an alternative option, such as personalizing a gift card box.

However, at NineTwoFive we're always willing to work with our customers because we understand that things do not always go as planned. In some cases, we can make an exception and offer you a size exchange for an engraved item for an additional fee. The fee can vary anywhere from €10-€75 depending on your item, requirements and the additional time required. If you have any questions, please don't hesitate to contact us here.