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Exchanges

Bought the wrong size and want to exchange your item for another size?

How do I start an exchange

First, check if you meet our return requirements before you start an exchange. Below is a sum-up of our return policy. We cannot accept returns that do not meet the criteria above. Each return will be thoroughly inspected by our return department bef

Can I exchange for another size?

No problem, return it to us and we we'll ship you any new desired size. To avoid the hassle of exchanges please look at our mens jewellery size charts first. We aim to make the exchange process as easy as possible. While we do not provide free return

Can I exchange for another item?

No problem, return it to us and we'll ship you any other desired item. If the price of the new item is different from the original, we'll settle the difference accordingly. We aim to make the exchange process as easy as possible. While we do not prov

Can I exchange for a gift card?

Yes it's possible. You always have the option to return your order within 30 days of receiving it, and we will issue you a gift card that can be redeemed for any other design of your choice at any time. We aim to make the exchange process as easy as

I received a damaged item can I exchange it?

If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will assess the extent of the damage and provide a suitable solution, such as a free replacement or a gift card as compensation. Please n

Can I exchange a personalized/engraved item?

Items that are personalized or engraved can never be exchanged for another size, item or gift card. We encourage you to take a good look at our size charts before you engrave or personalize any item. If you're unsure, we recommend choosing an alterna