Ask your question via chat and get a faster reply.

Couldn't find what you were looking for? Reach out to us and we'll find it together.

SETS

CHAINS

BRACELETS

RINGS

MEN'S FAVOURITES

NINETWOFIVE

<h3 id="contact-us-within-48-hours">Contact us within 48 hours</h3><p>If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will assess the extent of the damage and provide a suitable solution, such as a free replacement or a gift card as compensation. Please note that we cannot exchange damaged items reported more than 48 hours after delivery.</p><h3 id="we-cant-replace-or-refund-the-packaging">We can&apos;t replace or refund the packaging</h3><p>Although we take great care in packaging your order, we cannot guarantee the condition of the packaging upon arrival as the delivery process is beyond our control. However, if the products inside the damaged packaging are also damaged, we are happy to exchange it for you. Please contact our customer service team for further assistance. You can do so <a href="https://ninetwofive.com/pages/get-support" rel="noopener noreferrer" target="_blank">here</a>.</p>

If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will assess the extent of the damage and provide a suitable solution, such as a free replacement or a gift card as compensation. Please n

I received a damaged item can I exchange it?

Exchanges

How do I start an exchange

Can I exchange for another size?

Can I exchange for another item?

Can I exchange for a gift card?

Can I exchange a personalized/engraved item?

How do I start a return?

How long is my return going to take?

Are return costs refundable?

Can I return a personalized/engraved item?

What are the rules for returns?

My return was rejected what now?

I received a damaged item can I return it?

Returns

When can I get a refund?

What is not refundable?

Can I get my return shipping refunded?

I received a damaged item can I get a refund?

Can I get a refund for a personalized/engraved item/order?

Can I get a refund when not receiving my order on time?

Refunds

What is the lifetime warranty?

Is your jewellery of solid sterling silver?

What if my jewellery breaks?

What is included in the lifetime warranty?

What is not included in the lifetime warranty?

What about the shipping costs when using lifetime warranty?

Warranty & Guarantees

What are your shipping times?

Can I change the address after placing the order?

Do you offer free shipping?

Do you ship worldwide?

Do you provide fast express shipping?

How do I track my order?

How can I cancel or change my order?

What if I missed the delivery?

What if I am charged for import duties?

Will multiple items/orders arrive together?

Tracking says delivered, but I have not received it?

Why is my tracking not updating?

Shipping & Delivery

Is it made with real silver?

Can my jewellery get wet?

How and when to clean my jewellery?

Can I use toothpaste to clean my sterling silver jewellery?

Can I work out with it?

How to store my silver jewellery?

Is sterling silver jewellery hypoallergenic?

How can I remove scratches from my sterling silver jewellery?

Quality & Care

Contact us within 48 hours

We can't replace or refund the packaging

I received a damaged item can I exchange it?Updated a year ago

Contact us within 48 hours

We can't replace or refund the packaging