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Can I exchange for a gift card?Updated 10 months ago

Yes it's possible. You always have the option to return your order within 30 days of receiving it, and we will issue you a gift card that can be redeemed for any other design of your choice at any time.

Is the exchange free?

We aim to make the exchange process as easy as possible. While we do not provide free returns, we are pleased to inform you that there is no time limit on the gift card we provide you for your return, giving you the flexibility to use it whenever you wish.

Do you meet the exchange requirements?

You can only send your item back to us for another size or item if you meet the three requirements from our return policy below:

  • We cannot exchange items that are sent back to us in used or worn condition.
  • We cannot exchange items that have been personalized or engraved.
  • We can only exchange items that are returned to us within 30 days after you have received it. During gifting seasons, we extend this policy to 60 days.

Exchanges that are sent back to us while not meeting these requirements will be rejected.

What if your exchange is rejected?

If returned items are damaged and unsellable, a repair fee of €10-€50 may be deducted from your gift card, depending on the extent of the damage and additional time required. Alternatively, we can send back your order as-is for a shipping and handling fee of €9. Please make sure to pack your return or exchange according to the instructions provided.

All returns are subject to our refund policy.

You can start an exchange here.

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