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Shipping & Delivery

Everything you need to know about the delivery of your order.

What are your shipping times?

Our team strives to process all orders from our warehouse in the Netherlands as quickly as possible, typically within 1 to 2 business days (excluding weekends and holidays). Once your order has been processed, you'll receive a notification letting yo

Can I change the address after placing the order?

Changing your address is possible within 24 hours of placing the order, provided that the order has not been fulfilled or shipped yet. Please reach out to us as soon as possible via the chat box. Once we've shipped your order it is not possible to ch

Do you offer free shipping?

We offer free worldwide priority shipping with tracking. Your order will be delivered by DPD or your local postal courier depending on your location. *Our estimated delivery times are based on business days and are calculated using averages provided

Do you ship worldwide?

At this time, we do not ship to Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine, Cote d’Ivoire, Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria. We offer free worldwide shipping to a

Do you provide fast express shipping?

We've partnered with DHL and DPD to offer you one of the fastest shipping services available. While this service is more expensive than standard shipping, it ensures swift and secure delivery. As a result, we do charge a fee of €10-€30, depending on

How do I track my order?

To track your order, please refer to the tracking information provided in your order confirmation email. Simply click on the tracking link in the email to see the most up-to-date status of your shipment. If you did not receive a tracking link or have

How can I cancel or change my order?

Cancellation or modification of an order is possible within 24 hours of placing the order, provided that the order has not been fulfilled or shipped yet. If you need to make changes to your order or cancel it, please contact our customer support team

What if I missed the delivery?

If you miss the first delivery attempt, the courier will make a second attempt the following day or take your order to a local pickup point. You will receive an email or a note from the courier with instructions on what to do. If you miss the second

What if I am charged for import duties?

We strive to provide our customers with a seamless shopping experience, and we understand that unexpected charges can be frustrating. That's why we cover the import duties for all of our customers. In the rare event that you are charged for import du

Will multiple items/orders arrive together?

Yes, if your order(s) contains a pre-ordered item, everything will be shipped once the pre-order item is back in stock, unless you have specified otherwise. Our goal is to send multiple items and orders together to save on costs and minimize our envi

Tracking says delivered, but I have not received it?

If your tracking information shows that your package has been delivered, but you have not received it, here are some steps you can take:. In the case that you have not received your package even though the tracking information shows it as delivered,

Why is my tracking not updating?

We understand how important it is for you to track your order and receive it as soon as possible. However, sometimes there may be delays in the delivery process, especially during holidays or other high-volume periods. Please have patience during the