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What if I am charged for import duties?Updated 10 months ago

We strive to provide our customers with a seamless shopping experience, and we understand that unexpected charges can be frustrating. That's why we cover the import duties for all of our customers. In the rare event that you are charged for import duties, we will do everything we can to resolve the issue promptly and to your satisfaction.

If you are charged for import duties, we are happy to reimburse you for the full amount. To request a reimbursement, simply send us the payment link or a copy of the receipt that clearly states the VAT. Please note that we will only reimburse you for the import duties VAT and not the small handling fee. We appreciate your understanding in this matter.

You can reach out to us here.

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