Why can’t I use my points?

If you can’t use your points, check the following:

You don’t have enough points

You need at least:

500 points = €5 reward

You’re not in your cart

Points can only be used in the cart — not at checkout.

• Go to your cart
• Scroll down to the loyalty section
• Select your reward

You’re not logged in

Make sure you are logged in to your account.

The dropdown is not visible

If you don’t see the dropdown:

• You may not have enough points
• Your points may not be added yet (order not shipped)

Still not working?

Contact our customer support team — we’ll help you out.