Exchanges

Need a different size or a different item? Easily exchange your purchase hassle-free!

Returns

Changed your mind? Returning your item is quick and easy — no stress, no hassle!

Refunds

Take a look at our refund policy and discover when you're eligible for a refund.

Warranty & Guarantees

Your jewellery is backed by our lifetime warranty. Discover everything about NineTwoFive guarantees.

Shipping & Delivery

Everything you need to know about the delivery of your order.

Quality & Care

Everything about our products and how to take care of them.

Sizing & Fit Guide

Everything you need to find your correct size — including the NineTwoFive size chart with UK and US conversions, guidance on measuring your finger circumference, and information on custom sizing.

Loyalty

Discover the Inner Circle — our loyalty program designed to reward you. Explore how points, tiers, and exclusive benefits work.

Customisation

Everything you need to know about custom sizes, engraving, and made-to-order pieces. Learn what’s possible — and what to expect before ordering.