When Can I Get a Refund?

We want you to love your NineTwoFive piece — but if it’s not quite right, we’re here to help.

• Request a refund, exchange, or gift card within 30 days of delivery
• During holiday or promotional periods, this window is reduced to 15 days

We’re unable to refund items that:

• Have already been exchanged
• Are damaged, incomplete, or returned outside the allowed window
• Were bought during a giveaway, clearance, or final-sale
• Are engraved or personalized (once production starts, they can’t be canceled)

Exchanges are possible for other products, sizes, or store credit.

To be eligible, items must be:

• In original packaging
• Unworn and unused
• In resellable condition

If we can’t resell the item, we unfortunately can’t offer a refund or exchange.

Return shipping is at your expense — unless your item arrived damaged.
In that case, we’ll cover the shipping and send you a replacement.

Need help finding something else? Our team is here for you — just reach out.

Start your return here.