What Is Not Refundable?

We want you to love your NineTwoFive piece — but some items and services can’t be refunded.

⚠️ We do not offer refunds on:

• Previously exchanged items
• Final-sale or clearance items
• Damaged or incomplete returns
• Engraved or personalized items
• Express shipping costs

🔄 That said, we do offer exchanges for other products, sizes, or store credit — we're happy to help you find the perfect fit.

Personalized Items

1. Engraved Jewellery Our engraving adds a personal, lasting touch — so most engraved items can’t be returned or exchanged.

✨ However, these personalized items can be exchanged for a different size:

• Adam Bracelet
• Khaled Bracelet
• Rasim Bracelet
• Rami Bracelet
• Emir Chain
• Ramsi Chain
• Nadir Chain
• Kamal Chain

💬 Ordered the wrong size? Reach out to us here — we’ll help you find the right fit.

2. Personalized Gift Box Returning an order with a personalized box? 📉 A €15 customization fee will be deducted from your refund. 💡 Choose store credit instead and we’ll waive the fee.

3. Personalized Leather Pouch Returning an order with a personalized pouch? 📉 A €10 fee will be deducted from your refund. 💡 Choose store credit and we’ll waive the fee.

💬 Not sure if your item is refundable? Just contact us — we’re here to help.