I Received a Damaged Item — What Now?

We’re sorry your item didn’t arrive in perfect condition — let’s fix that for you.

📸 Please contact us within 72 hours of delivery and include photos of the damage.
This helps us quickly assess the issue and offer the right solution.

🎁 Instead of a refund, we’ll arrange a free replacement or offer you a gift card — whichever suits you best.

⚠️ Reports made after 72 hours may no longer qualify for compensation, so be sure to reach out in time.

💬 Prefer personal contact? Get in touch here — we’re happy to help.