I Received a Damaged Item — Can I Exchange It?

We’re sorry to hear that!
If your item arrived damaged, please contact us within 72 hours of delivery.

• Send us clear photos of the damaged item.
• Our team will assess the situation and offer a suitable solution — usually a free replacement or a gift card.
• Please note: We’re unable to process exchanges for damaged items reported more than 72 hours after delivery.

What About Damaged Packaging?

We do our best to package every order with care.
However, we cannot guarantee the condition of the outer packaging, as the shipping process is out of our hands.

• If the item inside is damaged, we’re happy to help — just reach out.
• We do not offer replacements or refunds for damaged packaging alone.

How Do You Report Damage?

You can contact our customer service team here.
We’ll guide you through the process and make sure it’s handled as quickly as possible.