Can I Get a Refund for a Personalized or Engraved Item?

Our personalized items are made just for you — and that makes them truly special. Because of their custom nature, they generally can’t be refunded or exchanged.

🛠️ What’s Not Refundable

• Personalized or engraved items
• Items made to order
• Custom sizes or special requests

🔁 Size Exchange for Engraved Items

We offer limited size exchanges on engraved pieces for an additional fee.
💡 The fee ranges between €10–€100, depending on the item and customization involved.

✨ Items eligible for engraved size exchange include:

• Adam Bracelet
• Rami Bracelet
• Khaled Bracelet
• Rasim Bracelet
• Emir Chain
• Ramsi Chain
• Nadir Chain
• Kamal Chain

Not sure if your piece qualifies? Contact us — we’re happy to take a look.

Personalized Add-Ons & Returns

📦 Personalized Gift Box Returning an order with a custom gift box?

• €15 will be deducted from your refund
• ✨ Fee is waived if you choose store credit

👜 Personalized Leather Pouch Returning an order with a custom pouch?

• €10 will be deducted from your refund
• ✨ Fee is waived if you choose store credit

💌 Personalized Order Note This one’s on us — no fees apply, no matter what you choose.

Every detail you add makes your jewelry more personal. We’re here to make sure it feels just right.
💬 Questions? Reach out — we’re always happy to help.