Can I Exchange a Personalized or Engraved Item?

In general, personalized or engraved items are not eligible for exchange — whether it’s for another size, a different item, or a gift card.
We strongly recommend checking our size charts before engraving or personalizing any item.

Exception: Products with a Separate Clasp

Some of our products feature a detachable clasp, with the engraving placed on the clasp rather than the main piece.
For these items, it’s possible to exchange for a different size, since the engraved clasp can be reused.

This applies to:

• Adam Bracelet
• Khaled Bracelet
• Rasim Bracelet
• Rami Bracelet
• Emir Chain
• Ramsi Chain
• Nadir Chain
• Kamal Chain

Still Unsure?

If you're unsure about sizing, our customer service team is happy to help you find the perfect fit — so you can personalize with confidence.
We’re here to take away any doubts before you order.

Contact us here or chat with us live via our website — we’ll guide you through it!

Are There Any Other Exceptions?

At NineTwoFive, we understand that things don’t always go as planned — and we’ll always do our best to help.

In special cases, we may offer a paid size exchange for engraved items, depending on the product and your request. A fee may apply, based on the item and the work required.

Contact our customer service to see if your item qualifies — we’re happy to help!