What Is the Lifetime Warranty?

At NineTwoFive, we stand behind every piece we make. That’s why we offer a Lifetime Warranty — designed to protect you from day one.

Our 4-Layer Protection

1. Day 1 – Guaranteed 925 Sterling Silver
Your jewellery is made from solid 925 sterling silver — it will never fade, flake or rust. That’s our material guarantee.

2. Within 48 Hours – Delivery Check
Noticed damage, scratches or a human error when opening your order?
Let us know within 48 hours of delivery — we’ll provide a free replacement, repair or another solution.

3. First 12 Months – Full Design Flaw Coverage
If your jewellery breaks due to a design flaw, we’ll replace or repair it free of charge.
You cover return shipping — we handle the rest.

4. Lifetime – Long-Term Protection
If your item breaks after 12 months due to a design flaw, we’ll still repair or replace it — just for a small fee (30–50%) to cover materials and handling.
Note: External repairs or accidental damage are not covered.

Covered by the Lifetime Warranty

• Broken or malfunctioning clasps
• Snapped bracelet or chain links
• Loose or cracked natural stones
• Soldering issues (bracelets, chains or rings)

Not Covered

• Scratches, dents, or bent materials
• Lost or stolen items
• Tarnishing (a natural effect of silver)
• Damage from improper use
• Items modified by third parties

Shipping Costs

• Within 72 hours: We cover all shipping
• Within 12 months: You pay return shipping; we handle repair & reship
• After 12 months: You pay shipping + a reduced repair/replacement fee

Once repaired or replaced, your warranty resets from that moment on.

How Do I Use the Warranty?

Just reach out to our team with a short description of the issue.
If there’s visible damage, please include photos — we’ll get back to you quickly with a tailored solution.

Contact our support team here, we're here to help.

Confidence You Can Count On

We’re proud of our craftsmanship — and we’re here to make sure your piece lasts a lifetime.