What If My Jewellery Breaks?

If something happens to your jewellery, we've got you covered — thanks to our Lifetime Warranty.

Here’s how it works:

Within 72 hours of delivery

Noticed damage, scratches or an issue?
We’ll send a free replacement or repair — no questions asked.

Within the first 12 months

If your piece breaks due to a design flaw, we’ll fix or replace it for free.
You only cover the return shipping.

After 12 months

Still covered for design flaws — we’ll offer a repair or replacement for a small fee (30–50%)
The exact amount depends on the item, damage, and age.

Not Covered:

• Accidental breakage
• Damage from misuse (e.g. bending a bangle too far)
• Lost or stolen items
• Damage from misuse or third-party repairs

Unsure if your issue is covered? Reach out to our team here, with a short description and photo we’ll take care of the rest.