What If I’m Charged Import Duties?

Updated at 2025-04-09

We always aim to cover all import duties upfront, so you can enjoy a smooth delivery — no surprises.

In rare cases, duties may still be charged at the door. If this happens, no worries — we’ll take care of it.

Here’s what to do:

  1. Contact us as soon as possible
  2. Send us the payment link or a receipt showing the VAT or import duty

We’ll either pay it directly or reimburse you in full — whichever works best for the situation.
Small courier handling fees are not included in the reimbursement.

Questions? Reach out here — we’ll handle it quickly and smoothly.