Tracking Says Delivered, But I Haven’t Received My Order?
Updated at 2025-04-09
We understand how frustrating that can be — let’s sort it out together.
First, try the following:
- Check with neighbors or your building's front desk
- Verify your shipping address via your order confirmation
- Contact the courier with your tracking number — they may have more delivery details
Still Can’t Find It?
Contact us and we’ll start an official investigation with the courier.
To do this, we’ll ask you to sign a short, legally binding statement confirming you haven’t received the package.
This allows us to open the case, protect against fraud, and move toward a resolution.
The investigation may take up to 10 business days.
Once completed and confirmed, we’ll send you a new package right away.