Tracking says delivered, but I haven’t received my order?

We understand how frustrating that can be — let’s sort it out together.

First, try the following:

• Check with neighbours or your building's front desk
• Verify your shipping address via your order confirmation
• Contact the courier with your tracking number — they may have more delivery details

Still Can’t Find It?

Contact us and we’ll start an official investigation with the courier.

• To do this, we’ll ask you to sign a short, legally binding statement confirming you haven’t received the package.
• This allows us to open the case, protect against fraud, and move toward a resolution.

The investigation may take up to 10 business days.
Once completed and confirmed, we’ll send you a new package right away.