I received a damaged item. What now?

We’re sorry your item didn’t arrive in perfect condition — let’s fix that for you.

• Please contact us within 48 hours of delivery and include photos of the damage. This helps us quickly assess the issue and offer the right solution.
• Instead of a refund, we’ll arrange a free replacement or offer you a gift card — whichever suits you best.
• Reports made after 48 hours may no longer qualify for compensation, so be sure to reach out in time.

Prefer personal contact? Get in touch here — we’re happy to help.