How Do I Start a Return?

Do You Meet the Return Requirements?

Before you start your return, make sure your item meets the criteria below:

• Your item must be returned within 30 days of receiving it.
• During holiday seasons or promotional periods, this window is 15 days.
• The item must be unused, unworn, undamaged, and in resellable condition.
• The item and original packaging must be returned in their original state.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept returns that do not meet these requirements.

What If My Return Is Rejected?

Each return is thoroughly inspected by our returns team.

• If an item is damaged or unsellable, a repair fee of €10–€50 may be deducted from your refund.
• If you prefer, we can send your item back to you as-is for a €9 shipping fee.

To avoid any issues, please make sure to pack your item according to our return instructions.

How Should I Pack My Return?

Make sure to return your item in its complete and original condition, including packaging.
Incomplete or poorly packed returns may be rejected.

Ready to Start Your Return?

To start your return, visit our Return Portal

You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service

For the return & packing instructions, follow these steps to ensure a smooth return.

For more information on refunds and eligibility, please see our complete Refund Policy.