How do I start a return?

Do you meet the return requirements?

Before you start your return, make sure your item meets the criteria below:

• Your item must be returned within 60 days of receiving it.
• During holiday seasons or promotional periods, this window can be extended.
• The item must be unused, unworn, undamaged, and in resellable condition.
• The item and original packaging must be returned in their original state.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept returns that do not meet these requirements.

What if my return is rejected?

Each return is thoroughly inspected by our returns team.

If an item is returned damaged or in unsellable condition:

• A repair fee may apply, depending on the extent of the damage.
• Alternatively, we can return the item to you in its current condition, with a return shipping fee applied.

To avoid any issues, please ensure your item is packed according to our return instructions.

How should I pack my return?

Make sure to return your item in its complete and original condition, including packaging. Incomplete or poorly packed returns may be rejected.

Ready to start your return?

To start your return, visit our Return Portal.

You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service.

For the return & packing instructions, follow these steps to ensure a smooth return.

For more information on refunds and eligibility, please see our complete Refund Policy.