Can I Return a Personalized or Engraved Item?

Personalized or engraved items are not eligible for return, refund, gift card credit, or exchange for another size.

We strongly recommend reviewing our size charts before personalizing or engraving any item.

Still Unsure?

If you’re uncertain about sizing, our customer service team is happy to help you choose the right size before you engrave.
This way, you can personalize with confidence.

Contact us here or use our live chat on the website — we’re here to help!

Alternatively, consider personalizing a gift box instead. It’s a meaningful option that keeps your return and exchange options open.

Are There Any Exceptions?

At NineTwoFive, we understand that sometimes things don’t go as planned. In rare cases, we may be able to offer a paid size exchange for engraved items. A fee applies, based on the product and work involved.

Reach out to our customer service team to see if your item qualifies.