Can I exchange for another size?

Can I Exchange for Another Size?

Bought the wrong size? No problem.
You can return your item and we’ll ship your preferred new size.

To avoid the hassle of exchanges, we recommend checking our men’s jewellery size charts before ordering.

Is the Exchange Free?

We aim to make the exchange process as simple as possible:

• Return shipping is at your own cost.
• We cover the shipping cost for your first size exchange.
• For any second or further exchanges, a €9 shipping & handling fee applies.

Do You Meet the Exchange Requirements?

Before initiating an exchange, please ensure your order meets our return criteria:

• Your order must be returned within 30 days of receiving it (60 days during gifting season).
• The item must be unworn, undamaged, and resellable.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept exchanges that do not meet these conditions.

What If Your Exchange Is Rejected?

All returns are carefully inspected by our returns team.
If an item is returned damaged or in unsellable condition:

• A repair fee of €10–€50 may apply, depending on the damage.
• Or, we can send the item back to you as-is for a €9 return shipping fee.

If your exchange arrives outside the allowed window, a €9 handling fee will be charged.

How do you start an exchange?

• To start your exchange, visit our Return Portal
• You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service
• For the return & packing instructions, follow these steps to ensure a smooth return.