Can I Exchange for Another Item?

Not satisfied with your item?

No problem — you can return it and choose a different item instead.

If the price of your new item is higher, we'll ask you to pay the difference. If it’s lower, we’ll refund the difference.

Is the Exchange Free?

We aim to make the exchange process as smooth as possible:

• Return shipping is at your own expense.
• We cover the shipping cost for your first exchange.
• For any second or additional exchanges, a €9 shipping & handling fee will apply.

Do You Meet the Exchange Requirements?

Before initiating an exchange, please make sure your order meets these criteria:

• Your item must be returned within 30 days of receiving it
• During holiday seasons or promotional periods, this window is reduced to 15 days.
• The item must be unworn, undamaged, and in resellable condition.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept exchanges that do not meet these conditions.

What If Your Exchange Is Rejected?

All returned items are carefully inspected by our return team.

If the item is damaged or unsellable:

• A repair fee of €10–€50 may apply.
• Or, we can return the item to you as-is for a €9 shipping fee.

If your return arrives outside the return window, a €9 handling fee will also be charged.

To avoid delays or issues, please follow our return & packing instructions carefully.

How do you start an exchange?

• To start your exchange, visit our Return Portal
• You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service
• For the return & packing instructions, follow these steps to ensure a smooth return.