Can I Exchange for a Gift Card?

Yes, absolutely.
Not 100% happy with your item? You can return it within 30 days of receiving it and receive a gift card for the full value of your item.
Your gift card never expires and can be used anytime for any other design of your choice.

Is the Exchange Free?

Yes — returning your item for a gift card is completely free.

• We cover the return shipping costs.
• Your gift card has no expiration date, so you can use it whenever it suits you.

Do You Meet the Exchange Requirements?

Before sending your item back for a gift card, please make sure it meets our return criteria:

• Your item must be returned within 30 days of receiving it.
• During holiday seasons or promotional periods, this window is reduced to 15 days.
• The item must be unworn, undamaged, and in resellable condition.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept returns that do not meet these conditions.

What If Your Return Is Rejected?

All returns are carefully inspected by our team.

If your item is damaged or unsellable, a repair fee of €10–€50 may be deducted from the gift card value.
Prefer to have your original item back? We can return it to you as-is for a €9 shipping fee.

Please follow the return packing instructions to avoid delays or extra fees.

How do you start an exchange?

To start your exchange, visit our Return Portal

You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service

For the return & packing instructions, follow these steps to ensure a smooth return.