What is the lifetime warranty?

At NineTwoFive, we stand behind every piece we make.
Our lifetime warranty protects you from day one — and for years to come.

How it works

1. Day 1 – material guarantee

Your jewellery is made from solid 925 sterling silver.
It will not fade, flake, or rust.

2. Within 48 hours – delivery check

Notice damage, scratches, or an issue upon arrival?

• Contact us within 48 hours
• Include clear photos

We’ll provide a free replacement, repair, or another suitable solution.

3. First 12 months – full coverage

If your item breaks due to a design flaw:

• We repair or replace it free of charge
• You cover return shipping

4. After 12 months – lifetime support

If your item breaks due to a design flaw after 12 months:

• We still repair or replace it
• A reduced fee may apply to cover materials and handling

What’s covered

• Broken or faulty clasps
• Snapped chains or bracelet links
• Loose or cracked stones
• Soldering issues

What’s not covered

• Damage from wear or improper use (scratches, dents, bending)
• Tarnishing (a natural effect of silver)
• Lost or stolen items
• Items modified by third parties

Shipping costs

• Within 48 hours: we cover all shipping
• Within 12 months: you cover return shipping, we cover the rest
• After 12 months: you cover shipping and a reduced service fee

How to use your warranty

Simply contact our support team with:

• A short description of the issue
• Photos (if visible damage is present)

You can contact our customer support team here — we’ll get back to you with a tailored solution.

Confidence you can count on

We’re proud of our craftsmanship and we’re here to make sure your piece lasts.