Can I exchange for another item?

Not satisfied with your item?

No problem — you can return it and choose a different item instead.

If the price of your new item is higher, we’ll ask you to pay the difference. If it’s lower, we’ll refund the difference.

Is the exchange free?

We aim to make the exchange process as simple as possible:

• Return shipping is at your own cost.
• We cover the shipping cost for your first exchange.
• For any second or further exchanges, a €10 handling fee applies, along with a shipping fee depending on your location.

Do you meet the exchange requirements?

Before initiating an exchange, please ensure your order meets our return criteria:

• Your order must be returned within 60 days of receiving it.
• The item must be unworn, undamaged, and resellable.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept exchanges that do not meet these conditions.

What if your exchange is rejected?

All returns are carefully inspected by our returns team.
If an item is returned damaged or in unsellable condition:

• A repair fee may apply, depending on the extent of the damage.
• Alternatively, we can return the item to you in its current condition, with a return shipping fee applied.

How do you start an exchange?

• To start your exchange, visit our Return Portal.
• You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service.
• For the return & packing instructions, follow these steps to ensure a smooth return.