Can I exchange for a gift card?

Yes, absolutely.
Not 100% happy with your item? You can return it within 60 days of receiving it and receive a gift card for the full value of your item.
Your gift card never expires and can be used anytime for any other design of your choice.

Is the exchange free?

Yes — returning your item for a gift card is completely free.

We aim to keep the process as simple as possible:

• Return shipping is at your own cost.
• Once your return is approved, you’ll receive a gift card for the full value of your item.
• Your gift card has no expiration date and can be used at any time.

Do you meet the exchange requirements?

Before sending your item back, please ensure it meets our return criteria:

• Your order must be returned within 60 days of receiving it.
• The item must be unworn, undamaged, and resellable.
• The item must not be personalized or engraved.

Unfortunately, we cannot accept returns that do not meet these conditions.

What if your return is rejected?

All returns are carefully inspected by our team.
If an item is returned damaged or in unsellable condition:

• A repair fee may apply, depending on the extent of the damage.
• Alternatively, we can return the item to you in its current condition, with a return shipping fee applied.

Please follow the return packing instructions to avoid delays or extra fees.

How do you start an exchange?

To start your exchange, visit our Return Portal.

• You will need your order number (starting with NTF) and the email address used for your purchase. You can find these details in your confirmation email or request them via our customer service.
• For the return & packing instructions, follow these steps to ensure a smooth return.